21 Secrets Hotels Won’t Tell You






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Hotel secrets


Slide 1 of 22: Hotel receptionists spill their best secrets—from how to score a discounted room to how to get that Wi-Fi charge waived from your bill! Before you book your trip, make sure you know these 10 red flags you're about to stay in a bad hotel.
Hotel receptionists spill their best secrets—from how to score a discounted room to how to get that Wi-Fi charge waived from your bill! Before you book your trip, make sure you know these 10 red flags you're about to stay in a bad hotel.

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Don't try to bargain with the reservations number we give you

Slide 5 of 22: If you show up at 11 a.m. and check-in time is 2 p.m., please don’t be upset if your room isn’t ready. I can’t make the housekeepers go any faster. And you don’t want them to rush. Want to book cheap flights? Change your browsing mode. Slide 2 of 22: The 1-800 reservations number will probably send you to a central office with set rates. If you call the hotel directly instead, you can negotiate. If you book with us, make sure to do it on the cheapest day of the week.
The 1-800 reservations number will probably send you to a central office with set rates. If you call the hotel directly instead, you can negotiate. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

We don't get everything from online booking sites

Slide 6 of 22: Don’t ask me for an upgrade when other guests are within earshot. Want a more spacious room without paying more? Request a corner room. Try these other secrets for scoring a free room upgrade.Slide 3 of 22: Hotels can pay a commission of up to 30 percent to online hotel booking sites. So offer me 20 percent less than the online price, and we both come out ahead. These are the 11 secrets travel booking companies don't want you to know.
Hotels can pay a commission of up to 30 percent to online hotel booking sites. So offer me 20 percent less than the online price, and we both come out ahead. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Don't expect a discount if we are not independently owned

Slide 7 of 22: Some concierges get kickbacks for sending you to pricey tourist traps. If you want an unbiased recommendation, ask me.Slide 4 of 22: Independently owned hotels are far more likely to give you a discount. Some chains balk at dropping the rate. Learn the booking secret that guarantees the best room rate possible.
Independently owned hotels are far more likely to give you a discount. Some chains balk at dropping the rate. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Give the housekeepers time

Slide 8 of 22: Sometimes my boss makes me lie, like when the elevator’s not working and I tell you someone is coming to fix it soon. I know it won’t be fixed until Monday, because the manager doesn’t want to pay the repairman’s weekend rate. Another lie: these sneaky ways hotel promo photos try to trick you.
If you show up at 11 a.m. and check-in time is 2 p.m., please don’t be upset if your room isn’t ready. I can’t make the housekeepers go any faster. And you don’t want them to rush. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Ask in private for a room upgrade

Slide 9 of 22: Don’t call between 9 a.m. and 1 p.m. with a special request. Chances are I’ll have a long line of guests waiting to check out or in and will just want to get you off the phone. Looking for a unique experience? Make sure to book a stay at one of these unique hotels.
Don’t ask me for an upgrade when other guests are within earshot. Want a more spacious room without paying more? Request a corner room. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Ask the front desk about excursions

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Some concierges get kickbacks for sending you to pricey tourist traps. If you want an unbiased recommendation, ask me.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

We all lie

Slide 10 of 22: My official job description: errand runner, toilet plunger, bow-tie tier, towel deliverer, and chef (that free continental breakfast doesn’t appear from above). I’ve also sprinkled rooms with rose petals and dealt with dead bodies. All for about $10 an hour.
Sometimes my boss makes me lie, like when the elevator’s not working and I tell you someone is coming to fix it soon. I know it won’t be fixed until Monday, because the manager doesn’t want to pay the repairman’s weekend rate. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Don't call during check-in time

Slide 11 of 22: We love it when you steal the soap, shampoo, and lotion. That’s why we put our logo on them. But pillows, bedspreads, and irons? We’re billing your credit card. Learn what else you can (and can't) steal from hotels.
Don’t call between 9 a.m. and 1 p.m. with a special request. Chances are I’ll have a long line of guests waiting to check out or in and will just want to get you off the phone. Looking for a unique experience? Make sure to book a stay at one of these unique hotels.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Being a maid means a lot of different things at a hotel

Slide 12 of 22: Even the best hotels aren’t totally soundproof, and I’m the one who has to send the security guard up to knock on your door when someone complains.
My official job description: errand runner, toilet plunger, bow-tie tier, towel deliverer, and chef (that free continental breakfast doesn’t appear from above). I’ve also sprinkled rooms with rose petals and dealt with dead bodies. All for about $10 an hour.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Please take the shower soaps

Slide 13 of 22: It’s a lot easier for me to remove Wi-Fi charges from your bill at checkout than to agree to waive them in advance. Check out these other 16 ways to save a ton of money on hotel rooms.
We love it when you steal the soap, shampoo, and lotion. That’s why we put our logo on them. But pillows, bedspreads, and irons? We’re billing your credit card. Learn what else you can (and can't) steal from hotels.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Keep it down

Slide 14 of 22: No, we don’t have an hourly rate. You don’t want to be at a hotel like that anyway.
Even the best hotels aren’t totally soundproof, and I’m the one who has to send the security guard up to knock on your door when someone complains.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Save the Wi-Fi bill for checkout

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It’s a lot easier for me to remove Wi-Fi charges from your bill at checkout than to agree to waive them in advance. Check out these other 16 ways to save a ton of money on hotel rooms.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Hourly rates aren't a good sign

Slide 15 of 22: If you ask us to, we’ll tell callers you’re not registered at the hotel, or tell you where to park so you can’t see your car from the interstate. But we’re also talking behind your back about what you might be hiding.
No, we don’t have an hourly rate. You don’t want to be at a hotel like that anyway.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Most of us are happy to help

Slide 16 of 22: We wash the sheets every day, but blankets often only get washed once a week. And the bedspreads? If there’s no visible stain, it’s maybe once a month. Find out about 13 ways your hotel room could make you sick.
If you ask us to, we’ll tell callers you’re not registered at the hotel, or tell you where to park so you can’t see your car from the interstate. But we’re also talking behind your back about what you might be hiding.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Always request clean linens when you check in

Slide 17 of 22: If your hotel offers a hot breakfast buffet as well as a free continental breakfast, ask if you can get the hot breakfast with your room. Very rarely will we tell you no. To avoid more costs, learn how to avoid a last-minute cancellation fee on hotel rooms.
We wash the sheets every day, but blankets often only get washed once a week. And the bedspreads? If there’s no visible stain, it’s maybe once a month. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

In this economy, everything is negotiable

Slide 18 of 22: Get to know the staff. Regulars are recognized and treated as VIPs. You could get free upgrades, discounts, and more. Avoid these 10 travel mistakes that make a vacation stressful.
If your hotel offers a hot breakfast buffet as well as a free continental breakfast, ask if you can get the hot breakfast with your room. Very rarely will we tell you no. To avoid more costs, learn how to avoid a last-minute cancellation fee on hotel rooms.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

If you travel frequently, use the same hotel each time

Slide 19 of 22: Unless you want to pay $10 for a five-minute call, it’s best to specifically ask for it to be turned off. We’ve had situations in which housekeepers have made calls from a guest’s phone.
Get to know the staff. Regulars are recognized and treated as VIPs. You could get free upgrades, discounts, and more. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Never use the long distance calling feature

Slide 20 of 22: No matter how confident the reservations agent sounds, call the hotel directly and make the request again a few days before you travel. Then do it again on the day of. If we still don’t have one when you get there and you’re nice about it, we may comp your breakfast or upgrade you to a suite. No matter what your bed size, use these 17 tips for sleeping better while you're staying in a hotel.
Unless you want to pay $10 for a five-minute call, it’s best to specifically ask for it to be turned off. We’ve had situations in which housekeepers have made calls from a guest’s phone.

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

If you request a king bed, there’s no guarantee

Slide 21 of 22: Our policy is to automatically upgrade people if we’ve got the space—but I’m not going to do it if you’re snarky.
No matter how confident the reservations agent sounds, call the hotel directly and make the request again a few days before you travel. Then do it again on the day of. If we still don’t have one when you get there and you’re nice about it, we may comp your breakfast or upgrade you to a suite. 

Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article.

Don’t act like you own the place

Slide 22 of 22: Most are paid minimum wage with the expectation of tips. Take care of them and they’ll take care of you. Make sure you know to avoid these 13 questions you should never ask hotel staff.
Our policy is to automatically upgrade people if we’ve got the space—but I’m not going to do it if you’re snarky.
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